By Lal Singh See, the Oriental Insurance Company isn’t a one; it was established just less than a month after India’s independence, and it is still going strong. But for some reason, if you’re looking forward to contacting them for some query or something like that, then here we have the Oriental Insurance Customer Care Number along with other methods to get in touch.
1. Important Contact Numbers
By calling the toll-free numbers, you can ask questions relating to the purchase of a policy, its renewal, the filing of a claim, or service issues. When you give your policy number, the staff attending your call will be automatically allocated to the appropriate department. If the hotlines are full, try the switchboard at 011-3320 8485. You may also drop by the headquarters at Block-4, Plate-A, NBCC Office Complex, Kidwai Nagar East, New Delhi – 110023, if you need help with the situation.
Speak to a Real Executive
After calling, follow the IVR instructions:
- Press 1 for motor policy support
- Press 2 for health-related queries
- Press 3 for any other assistance
In most cases, callers are on hold for less than two minutes during office hours. Three languages, English, Hindi, and other local dialects, are supported by the system. If you have a health-related query, the best way to reach the medical claims team is to call 011-2434 8305, as it will save you time on the long internal transfers.
2. Need to Email Instead?
Should there be a necessity to share files such as invoices, KYC documents, or images, sending an email would be the most suitable way to go about it.
- For general queries: csd@orientalinsurance.co.in
In case the problem has not been sorted out: send the email that you received to gro@orientalinsurance.co.in. This obtains the Grievance Redressal Officer, Shri Satish Kumar.
You can also send messages via X (Twitter) to @oicl_csd for quicker updates.
3. Visit the Office If You Prefer In-Person Help
In case you happen to be in Delhi, the Asaf Ali Road office is available from 10:00 AM to 4:00 PM. Besides simply picking up forms, you can also submit your documents, make premium payments, or get a printed copy of your policy. The NBCC Office in Kidwai Nagar East is the place where you go to sort out the difficult issues, such as raising a complaint, the treatment of refunds, or large-value claims.
Regional Offices in India
Oriental Insurance has 29 regional hubs across the country. A few key ones:
- Ahmedabad: 3rd Floor, Navjivan Trust Building, behind Gujarat Vidyapith, Ashram Road. Phone: 079-2754 3963
- Bengaluru: Leo Shopping Complex, 44/45 Residency Road Cross. Phone: 080-4661 6100
The regional offices have the necessary resources to provide you with local claims and policy servicing support.
4. For Some Reason, If Things Don’t Go Smoothly, What Then?
In case your question is not answered on the first try, you may either call again, mentioning your previous ticket number, or reply to the same email thread.
- Still stuck after 3 working days? Forward your issue to gro@orientalinsurance.co.in
- If your issue still remains unresolved after 30 days, then you should get in touch with IRDAI’s Grievance Call Centre. You can reach the call centre by dialling either 155255 or 1800 425
- You can also email complaints@irdai.gov.in or visit the Bima Bharosa portal for further escalation.