By Lal Singh Liberty General Insurance may not be a super big name in the insurance scene of India, but it sure is counted among the most trusted ones, and that’s just because their claim approval is phenomenal. Anyway, but in case you’re looking forward to getting in touch or searching for that one Liberty General Insurance Customer Care Number, then just keep on reading.
Toll-Free Helpline Numbers
To get answers to your general policy questions or if you have a motor insurance claim, it is sufficient to make a call to 1800-266-5844. This service is available between 8 in the morning and 8 in the evening, every day of the week.
If you have any questions related to health insurance specifically, the TPA support line is there to help you. You can call them at: 1800-102-7477.
Moreover, in the event that you are a senior citizen, you can get in touch with a special priority helpline that is only for you at 1800-180-1166.
Email Support
General support queries or document requests can be sent to care@libertyinsurance.in.
Other than that, for senior citizens specifically, well, they can write directly to seniorcitizen@libertyinsurance.in for quicker assistance.
In case you do not achieve a satisfactory solution within 7 working days, then you have the possibility to raise your complaint:
- First level: manager@libertyinsurance.in
- Final level: servicehead@libertyinsurance.in
Landline & Fax Options
If you still like to use a landline, it would be okay for you to call the Mumbai board line at 022-6700 1313 during office hours. In case you need to send some documents, please use the fax number 022-6700 1606.
WhatsApp Self-Service Bot
You can also chat with LGI’s WhatsApp bot 24×7. Just send a simple “Hi” to +91 86578 80238.
From there, you’ll be able to:
- Download your policy
- File a motor insurance claim
- Track claim status
- Everything happens within the chat itself.
Liberty General Insurance Office Location
The registered head office is located at:
- 15ᵗʰ Floor, Tower 2, One International Center, Senapati Bapat Marg, Prabhadevi, Mumbai – 400013
During working days, you are allowed to visit this place in person or send mail.
Almost 95 Liberty title branch offices are spread out all over India. Entering your PIN code in the branch locator on the LGI official website will not only provide you with the closest one but will also tell you the exact location.
Website Self-Service & Mobile App
Liberty General’s website also has a Self-Help zone where you can:
- Download policy documents
- Correct personal or policy details
- Track service requests
Just enter your policy number and you’re good to go. No logins or passwords needed.
You can use their mobile apps that are compatible with both Android and iOS to perform the same functions, and they also give you regular updates regarding your claim. Additionally, these digital channels are always open and do not have any charges, so there is no need to wait for the time when the call center is available.
Claims-Specific Help
1. Motor & Vehicle Claims
To complete a claim via the LGI website, you either call 1800-266-5844, which is the primary number, or if you want to be more comfortable, you can fill out an online form. Just the accident-related information is needed; really, no complexity in it.
2. Health Insurance Claims
If you want health insurance, the TPA Vipul MedCorp should be notified by a call to 1800-102-7477. The number 1800-180-1166 can also be used by senior citizens to get the same information.
To send documents digitally, email them to claims@vipulmedcorp.com.