By Lal Singh Tata AIA Life Insurance Company is among the most trusted names in the insurance segment of the country, and that’s understandable too because it is the Tata Group behind this company. Well, they have been functional since 2001, and now serve millions of customers as of 2025. So, let’s say you’re one of their customers and are now searching for the Tata AIA Life Insurance Customer Care Number. If that’s the case, worry not, we’ll share everything regarding the topic on contacting them in every possible way.
Customer Care Number Details
1. General Customer Care: 1860 266 9966
For assistance with your policy, claim tracking, premium-related tasks, or updating contact details, you can make a call from any location in India. Support hours: Monday to Saturday, 10 a.m. to 7 p.m. IST.
2. NRI Desk: +91 22 6251 9966
This number is intended for a person living in a foreign country. The working hours are the same as those mentioned above.
3. New Buyers / Sales Line: +91 22 6984 9300
If anyone is looking for a new policy option, please give them this number to call. Daily from 8 a.m. to 11 p.m. IST, the phone line is accessible.
Missed Call Service (Get a Call Back):
- India: +91 11 6615 8748
- NRIs: +91 11 6921 6464
Give them a missed call, and a team member will contact you back. Working hours: 8 a.m. to 11 p.m. IST, daily.
Email Support Channels
- General Queries: customercare@tataaia.com (Keep in mind that always mention your policy number in the subject line for a quick response.)
- For Complaints: complaints@tataaia.com (This one is to file a formal grievance.)
- For Data Privacy Concerns: dataprivacyofficer@tataaia.com (Once you email at this one, your case will be reviewed under Tata AIA’s official privacy policy.)
Complaint Escalation Process
Tata AIA confirms that they will get back to you regarding your complaint within 3 days of working and they will sort out the complaint within 15 working days.
In case the issue is not solved, take the matter to the Grievance Redressal Officer (know the next section or write us an e-mail for the contact details).
If it is still under process after 30 days, then you are allowed to go to the Insurance Ombudsman or submit a complaint through IRDAI’s Bima Bharosa portal.
This multi-step process ensures that every concern is tracked until resolved.
Office Addresses for Postal Communication
1. Corporate Head Office:
- Tata AIA Life Insurance Company Ltd.
- 14ᵗʰ Floor, Tower A, Peninsula Business Park,
- Senapati Bapat Marg, Lower Parel, Mumbai – 400013.
2. Claims Department Address (for sending documents or letters):
- B-Wing, 9ᵗʰ Floor, I-Think Techno Campus (Lodha),
- Behind TCS, Pokhran Road No. 2, Thane (West), Mumbai – 400607.
You may also send the documents by speed post or courier, and both places will receive your documents during their working hours.
Digital Self-Service Options
Most of the basic tasks can be completed online via:
- Website: tataaia.com
- Mobile App: Available on both Android and iOS
- WhatsApp: 7045 66 9966
(Use keywords like “STATUS” or “CLAIM” to perform quick tasks instantly.)
Common services include:
- Premium payments
- Downloading premium receipts
- Claim tracking
- Updating contact information