By Lal Singh For those who have no idea yet, well, the Star Health Insurance company actually is among the most successful insurers in India, and they are even listed on the NSE. But let’s say you’re a customer of theirs and eagerly want to get in touch with them, and that’s why you’re searching for the Star Health Insurance Customer Care Number. Right? Well, just keep on reading then.
Star Health Toll-Free Numbers (24×7)
Quick help can be booked by merely calling 1800 425 2255. Additionally, an alternate call-free number is available, 1800 102 4477. The two call-free numbers give you access to the customer care unit of Star Health, which is available round the clock. Both numbers are valid for everything, purchasing a new policy and following up on a claim.
WhatsApp Support for Self-Service
For those who would rather chat than call, just drop a “Hi” at +91 95976 52225 on WhatsApp. You are then able to:
- Buy a new policy
- Download policy documents
- File both cashless and reimbursement claims
All directly through WhatsApp, without logging in anywhere else.
Star Health Email Support
Want to document the sharing of files or keep a written record? By simply sending an email to support@starhealth.in, you can accomplish this. After your mail is accepted, a ticket number will be sent to you for reference. This is beneficial when you require a check or want a confirmation.
City-Wise and Specialist Helplines
Star Health also shares specific contact numbers for quicker help:
- Chennai general helpline: 044 6900 6900
- Corporate clients: 044 4366 4666
- Grievance desk: 044 4366 4600
- Senior citizen claims: 044 4002 0888
All these numbers connect to the main support system, so if you call the wrong one, just ask to be redirected. Plain and simple!
Registered Office Address
If you need to formally communicate, such as sending original documents for claim reimbursements or canceling your policy, write a mail and send it to the following address:
- Star Health and Allied Insurance Co. Ltd.
- No. 1, New Tank Street, Valluvarkottam High Road,
- Nungambakkam, Chennai – 600034
- Phone: 044 2828 8800
- Email for official notices: info@starhealth.in
How To Escalate a Complaint
Start with the toll-free number, WhatsApp, or email.
Give it 15 days; in case the problem is solved, you are then required to escalate the Grievance Redressal Officer (GRO). Write your letter to the Chennai location mentioned above, and indicate the envelope with the following words: “For the attention of GRO”.
In case you are not satisfied with the response, after 30 days (or sooner), get in touch with the Insurance Ombudsman.
Chennai Ombudsman Office (Tamil Nadu & Puducherry):
- 4th Floor, Fatima Akhtar Court, 453 Anna Salai, Teynampet, Chennai – 600018
- Phone: 044 2433 3668 / 2433 3678
- Email: oio.chennai@cioins.co.in
If even that doesn’t help, contact IRDAI:
Insurance Regulatory and Development Authority of India
- Sy No 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500032
- Email: irda@irdai.gov.in
- Phone: 040 2020 4000
Other Digital Options
Besides WhatsApp, Star Health also provides:
- A mobile app
- A customer portal on its website
- An AI chatbot named “Twinkle”
You can use these to update your policies, get health cards, find hospitals where cashless transactions are allowed, monitor your claims, and get information about branches without having to make a call.