By Lal Singh It is true that Shriram Life Insurance Company isn’t a new one; they have been around since 2005, that’s nearly 2 decades of experience in this segment. And sure enough, that’s why they have been able to build solid trust in all these years. Anyway, for some reason, if you’re trying to get in touch with them and are looking for the Shriram Life Insurance Customer Care Number, then worry not, we’ll share everything with you. Not only the customer care number, but also all the other ways you can reach out to them. Here we go.
Customer Care Numbers: Speak to a Representative
In case you need quick assistance, and if you still prefer to call, then Shriram Life Insurance is keeping a couple of toll-free numbers that can be reached anytime to help you.
- Main Toll-Free Number: 1800-103-6116
- Alternate Numbers: 1800-108-6116 / 1800-3000-6116
Availability: Monday to Saturday, from 9:00 a.m. to 8:00 p.m. (Though, not available on national holidays like Independence Day)
Other Numbers for Specific Needs:
- New Policy Inquiries: 1800-103-7401
- Agent Support Line: 1800-103-2671
- Hyderabad Landline: 040-2300 9400
You can also try SureBuddy (Value-Added Services): 1800-102-2234
Every time you place a call, irrespective of the number, the call will be forwarded to the support tea,m who have been trained to solve your problem.
Digital Support: Chat, Text, and Self-Service
For those who prefer digital options, Shriram Life has made the process convenient and fast:
WhatsApp Support
- Send “Hi” to: +91 90155 02000
- Service: ShriA chatbot will assist you with queries
SMS Service
Send to: 92460 33344
Codes You Can Use:
- DUES: For payment due details
- STAT: For policy status
Email Support
- General Queries: customercare@shriramlife.in
- Claims: claimsupport@shriramlife.in
- Complaints: gro@shriramlife.in or grievance.redressal@shriramlife.in
Mobile App and Portal
Managing your policy through the Shri Mithra app or Shriram Life’s official website’s online self-service portal is also possible. Some services available are:
- Premium payments
- Nominee updates
- Policy details and status
All you need to do is just log in, and you’ll have all your information in one place.
Visiting in Person: Branch & Office Details
If you’d rather visit in person, Shriram Life has that option too.
Corporate Office (Hyderabad)
- Address: Ramky Selenium, Plot No. 31 & 32, Financial District, Gachibowli, Hyderabad – 500032
Services Available: Claims desk and grievance team
They have more than 537 branches located all over the country. So, it’s really easy to find one close to where you are. All you need to do is go to their website and use the branch locator to get the address and contact details of your nearest branch.
How to File a Complaint (Grievance Redressal Process)
If you’re not satisfied or something goes wrong, here’s how to escalate:
First Contact:
Grievance Officer: Mr. R. Srinivas
- Email: gro@shriramlife.in
- Phone: 040-2300 9400
- Resolution Time: Within 9 working days
Escalation: If, for some reason, you don’t’t get your issue resolved through the first contact, then try the one given below.
Customer Relations Head: Mr. Petchiappan S.
- Resolution Time: Additional 6 working days
Final Appeal:
- To: COO, Mr. Atul Sharma
If your issue has still not been resolved after 15 working days, then you may contact the Insurance Ombudsman asking for support.