By Lal Singh Sure, Royal Sundaram Insurance Company may not be the most popular one out there, but it has been doing super well in the insurance scene of India since 2000. And if you’re a customer of theirs, it could be that you’re in doubt about something related to their insurance plans. If that’s the case, no wonder you’re looking for the Royal Sundaram Insurance Customer Care Number. Let’s just get to that, then.
Main Customer Support Numbers
- Motor Claim Helpline (24×7): 1800 568 9999
In case of car accidents (general road accidents) or motor claims, this number can be reached 24/7.
General Support (All Products):
- 1860 258 0000
- 1860 425 0000
Available: Monday to Saturday, 8:00 AM to 9:00 PM, and Sundays till 5:00 PM.
WhatsApp Support:
The number 1860 258 0000 is also a WhatsApp number. For chatting with a service executive or for getting quick access to links, you can use it.
Email Support Channels
- For General Queries: care@royalsundaram.in
- If the First Response Doesn’t Help: care@royalsundaram.in
- To Escalate Further: cs@royalsundaram.in
- Grievance Redressal Officer: gro@royalsundaram.in
- For Senior Citizens: seniorcitizengrievances@royalsundaram.in
Office Address and Contact Details
1. Registered Office:
- No. 21, Patullos Road, Chennai – 600 002
2. Head Office (Corporate Office):
- Vishranthi Melaram Towers,
- No. 2/319, Rajiv Gandhi Salai (OMR), Karapakkam, Chennai – 600 097
- Board Line: +91-44-7117 7117
- Fax: 044-7117 7140
Claim Support by Product Type
- Motor Claims: Call 1800 568 9999 directly.
Other Products (Health, Travel, Home, etc.): Use the general helpline: 1860 258 0000 / 1860 425 0000
Through these numbers, you are also able to file claims, verify your claim status, and find the garages or hospitals that are part of the network.
Grievance Redressal Process
Royal Sundaram follows a 4-step grievance redressal structure:
- Step 1: Initially, you should contact the customer service team by phone or email (care@royalsundaram.in) and inform them about your problem.
- Step 2: In case the issue is still not resolved, you should send an email to care@royalsundaram.in for further escalation.
- Step 3: The following level will be with the cs@royalsundarom.in.
- Step 4: If still unresolved, write to the Grievance Redressal Officer at gro@royalsundaram.in or call 9500413094.
Senior Citizens Support Line: 9500413019
Digital & Self-Service Options
You need not always phone or send an email. Various services have been made accessible online by Royal Sundaram:
- Renew your policy
- Raise a claim
- Track claim status
- Download policy documents
- Submit service requests
- Locate a branch using the branch locator tool
- Use WhatsApp (1860 258 0000) for quick actions like premium payment or claim tracking
Common Issues the Customer Care Team Handles
Here’s what you can contact the support team for:
- Buying or renewing an insurance policy
- Changing your contact details or address
- Adding or updating a nominee
- Requesting a duplicate policy copy
- Finding a network garage or hospital
- Guidance on which documents to upload during claims
- Help with filling out online forms
Before You Call or Write, Keep These Handy
To avoid delays, always keep:
- Your policy number
- Vehicle or insured person details
- Claim documents (if any)
If you want to send an email, it may be better if you attach scanned copies of proofs such as bills, ID documents, or photos. When you receive a reference number, also make sure that you write it down. It is very helpful for follow-ups.