By Lal Singh Among the biggest insurance players in India right now, without a single doubt, Reliance General Insurance is a BIG name and super popular too. They have been at it since the year 2000, and right now, they have hundreds and thousands of active insurance customers in the country. And maybe, you’re one of them, and that’s why you’re here looking for the Reliance General Insurance Customer Care Number, right? Well, we’ll not only share that, but we’ll also share with you all the other methods to contact them.
1. Customer Care Numbers You Can Call
If you need quick help, here are the helpline numbers you should know:
- Toll-Free Number: 1800 3009 (Works across India. You can use it for any doubt or query related to the policy, or to register a claim.)
- Paid Mumbai Line: +91 22 4890 3009 (Faster IVR response. Best if you have free minutes or prefer a quicker route.)
- Senior Citizen Helpline: +91 22 3383 4185 (For senior customers needing dedicated assistance.)
- WhatsApp Support: Save 74004 22200 (Use this number for common queries and quick replies.)
- Claim Bot Line: +91 76667 25324 (Use this for tracking claims via chat.)
Support Timings:
- In general, the majority of services can be accessed during the day from 9:00 a.m. to 7:00 p.m.
- In case of a health or vehicle emergency, the aid will be there at any time of the day or night.
2. Email Support For Help or Escalations
Reliance General Insurance can be contacted via email for various types of support as well, like:
- For General Services: services@indusindinsurance.com
- Older Email (Still Works): services@relianceada.com
- For Travel Claims (When Abroad): indusind@europ-assistance.in
- To Raise a Complaint (Stage 1): grievances@relianceada.com
- For Further Escalation (Stage 2): headgrievances@relianceada.com
First of all, you must have your policy or ticket number available so that the staff receiving your complaint will be able to locate your file quickly.
3. Online and App Support (Self-Service)
For some reason, if you don’t want to wait in call queues, you can use their online options:
- Visit: www.reliancegeneral.co.in
Mobile App: Available for both Android and iOS
Through the website or app, you can:
- Download policy documents
- Renew policies
- Track and register claims
- Use live video chat support (available Mon–Sat from 9:30 a.m. to 6:30 p.m.)
4. WhatsApp Quick Tasks
- Pull 80D tax certificate
- Check claim status
- Renew your insurance
All through chat without logging in manually.
5. Special Numbers for Travel Emergencies
If you’re facing any travel-related issue, here are the dedicated lines:
- Inside India: 1800 209 5522
- Outside India: +91 22 6734 7843 / 7844
You can use these to get in touch with Reliance’s travel assistance partners. In such an event, you can report a lost passport, medical expenses, or a delayed flight.
If you have a normal motor, health, or home insurance claim, the primary customer care and WhatsApp numbers will be available at any time of the day or night, that is 24×7, to assist you further.
6. Office Addresses, In Case If You Need to Visit or Send Documents
1. Corporate Headquarters (Mumbai):
- 6th Floor, Oberoi Commerz,
- International Business Park,
- Oberoi Garden City,
- Off Western Express Highway,
- Goregaon (East), Mumbai – 400063
2. Mailing & Document Submission Address:
- 2nd to 3rd Floor, Winway Building,
- 11/12 Block 4, South Tukoganj,
- Near Madhumilan Square,
- Indore, Madhya Pradesh – 452001