By Lal Singh Chola Insurance or Cholamandalam MS General Insurance, as they are usually known, is one of the biggest insurance providers in the country. And it’s not like they’re new at it, they have been doing this since 2001, and now they have hundreds and thousands of customers in India. Let’s say you bought their insurance plan, and for some reason, now you’re trying to get in touch with them to resolve some issue or clear some doubt, and that’s why you’re looking for the Chola Insurance Customer Care Number. Well, if that’s the case, then here is where you’ll find all the contact details.
Chola Insurance Customer Care Numbers
Alright, so first up, here are the toll-free numbers you might want to save:
- For motor insurance: 1800-208-5544
- For health or any other policies: 1800-208-9100
- From outside India: +91 44 3098 5300
You can call any of these numbers at any time. The help will be just a phone call away, even if you have a question.
Other Ways to Contact Chola MS
If you’d prefer a quicker or more digital option:
- WhatsApp: Send a “Hi” to 73052 34433
- SMS: Type CHOLA and send it to 56677
- Email (General Queries): customercare@cholams.murugappa.com
- Email (Senior Citizens): seniorcitizensupport@cholams.murugappa.com
Just pick whichever option works best for you.
What Happens When You Call?
The process itself is quite straightforward. After you make a call, an automated menu will be played out to you. Select/Press 1 if you want to set your language and then proceed with the instructions- it can be a verification of your policy status, a renewal, or even a claim acknowledgement.
In case you have your policy number or vehicle number at hand, then you should enter one of them to make the process faster. Additionally, a claim link can be dispatched to your mobile phone, thus allowing you to carry on with the claim offline if that suits you better.
Want to Escalate an Issue?
In case your problem is not solved within a week, you should write down your ticket number and send an email to:
- nodalescalation@cholams.murugappa.com
Still unresolved after another 7 days? Well, in that case, you can escalate it to the Chief Grievance Officer at:
- gro@cholams.murugappa.com
Requesting a callback from the grievance team of the Insurance Ombudsman and IRDAI can also be an option to consider before visiting their offices.
Prefer Visiting a Branch?
Alright, so the thing is: Chola MS has service branches across major cities. If you’d like in-person assistance:
Head Office Address:
- 2nd Floor, “Dare House”
- No. 2, N.S.C. Bose Road, Parrys
- Chennai – 600001
- Board Line: 044 4044 5400
Service/help centers can also be found in urban areas such as Mumbai, Delhi, Bengaluru, and Hyderabad. If you need their exact location and timings, simply check their website.
Help Through Website or App
Cholainsurance.com is the place to be if you are more comfortable online. You can also download the Chola MS mobile app.
They have a blue chat bubble called “Joshu,” it is their virtual assistant. It is available 24/7. You can use it to:
- Ask policy-related questions
- Upload documents or photos for claims
- Download health e-cards
- Pay premiums and renew plans
Besides, they use Facebook, X, and YouTube, but it is advisable not to disclose your personal information on these platforms. Simply use these platforms to ask general questions.