Bajaj General Insurance Customer Care Number

Bajaj General Insurance or Bajaj Allianz General Insurance is a big name in the insurance segment of the Indian market, and that’s just because they’re one of the most trusted companies ever since the year 2000. That’s when they first started off. Now, it is believed that they have more than 150 million customers in the country, and if you’re one of them, you must be looking for the Bajaj General Insurance Customer Care Number. Well, that’s exactly what we’re about to share.

All Bajaj Allianz Customer Support Numbers (List)

Here’s a full list of all the active helpline numbers that you may need:

• Customer Care (24×7): 1800-209-5858
• New Policy Sales Desk: 1800-209-0144 (business hours)
• Agent & Broker Helpline: 1800-209-7073
• Health Insurance Claims: 1800-103-2529
• Roadside Assistance: 1800-103-5858
• Motor Damage (Instant Approval): 1800-266-6416
• Extended Warranty Support: 1800-209-1021
• Crop Loss Intimation (Farmers): 1800-209-5959

All the numbers given above can be found on the Claim Assistance and Customer Service pages of Bajaj Allianz, respectively. So, depending on the issue you’re dealing with, you can dial any of these numbers to get in touch with them.

Other Ways to Contact Bajaj Allianz

If you prefer messaging or email, here are your options:

• Email Support: bagichelp@bajajallianz.co.in
• Senior Citizens Email: seniorcitizen@bajajallianz.co.in
• WhatsApp Support: +91 75072 45858
• Missed Call Callback: Give a missed call to 80809 45060
• SMS Callback: Send “WORRY” to 575758
• Fax Number: 020-30512246 (for document submissions)

Head Office Details

You can also write or courier documents to the corporate address below:

• Bajaj Allianz House, Airport Road, Yerawada, Pune – 411 006, Maharashtra
• Board Line: +91-20-6602 6666
• Fax: +91-20-6602 6667

Digital Self-Service Options

The company also offers fully online support through its digital tools:

• Caringly Yours App: Allows the user to view policy information, claim a property, trace the progress of the claim, get a copy of the policy, and schedule vehicle collection due to an accident.
• Customer Portal: These features are also available on the website bajajallianz.com via the login option.

Both interfaces operate simultaneously, hence any modification made through the application will be automatically reflected on the website and the other way around.

How to Escalate an Issue (Step-by-Step)

If your issue isn’t resolved at the first level, here’s what you can do next:

• First Escalation: To get a reply, you can either reply to your ticket or send an email to bagichelp@bajajallianz.co.in along with your previous ticket/claim
• Grievance Officer: Please send an email to Mr. Jerome Vincent at ggro@bajajallianz.co.in along with the previous emails or any documents as an attachment.
• Insurance Ombudsman: Should there be no settlement even after 30 days, then you can take the matter to the Insurance Ombudsmen Council either through cioins.co.in or by mailing them. They do not charge for their service, and in the case of compensation up to ₹50 lakh, their ruling is final and binding on the insurance provider.

Special Help for Senior Citizens and Other Categories

There is a special toll-free number and an email queue for senior citizens, which is designed in a way to ensure they do not have to wait. A separate line is also available for agents and brokers to make the process of dealing with multiple policies easier and faster. Farmers insured under the government’s crop insurance plan are able to call the crop-loss hotline, and overseas travellers can contact the global helpline referred to in their policy document.