By Lal Singh For those who know little to nothing about Godigit Insurance, well, it quite literally is one of the fastest-growing insurance companies out there, and one of the most trusted ones as well. Like, it only started in 2017, and now it serves more than 6.7 crore customers all over India. And if you’re their customer, you must already know how good their customer service really is. Or if for some reason, you’re looking forward to the Godigit Insurance Customer Care Number to get in touch with them, well, just keep on reading.
Go Digit Customer Care Numbers (24×7)
1. For most queries (motor, travel, property): 1800 258 5956
2. For WhatsApp Support (Chatbot):
Just send “Hi” to 70260 61234 to:
- Download policy
- Start a claim
- Check claim status
- For Health Insurance: 1800 258 4242 (Or you can try alternate number 77099 96079 for cashless hospital queries)
- For Life Insurance: 1800 296 2626 (Or the alternate number 99601 26126)
- Travelling Outside India?
Give a missed call to +91 77990 22308, and a Digit agent will call you back.
Each number mentioned above is accessible 24×7 and can be found right on Go Digit’s Contact Page.
Go Digit Email IDs (Department-Wise)
- General Help & Queries: hello@godigit.com
- Health Insurance Claims: healthclaims@godigit.com
- Senior Citizen Support: seniors@godigit.com
- Travel Insurance Claims: travelclaims@godigit.com
- Life Insurance Queries: life@godigit.com
- Life Insurance Claims: lifeclaims@godigit.com
- Unresolved Issues (Escalation): grievance@godigit.com
- Investor/Shareholder Queries: grievance@godigit.com
Go Digit Office Locations
Registered Office (Pune):
- Ananta One, Pride Hotel Lane,
- Narveer Tanaji Wadi, Shivajinagar,
- Pune – 411005
Corporate Office (Bengaluru):
- Atlantis, 95 Fourth B Cross Road,
- Koramangala Industrial Layout, 5th Block,
- Bengaluru – 560095
Though keep one thing in mind that mails sent to either address are internally routed within one working day.
How to Raise a Complaint if Things Go Wrong
Digit follows a three-step ladder.
- The first thing that you need to do is to make a call to 1800 258 5956 or send an email to hello@godigit.com, and then get a response within three working days.
- If you are not satisfied with the response, then you should send an email to grievance@godigit.com, which is the next step. After that, a Grievance Redressal Officer goes through the file and tries to resolve the issue within 14 days.
- For shareholders or potential IPO investors who are inquiring, the company secretariat’s office is available to answer such queries. By writing to investor.grievance@godigit.com, they can save time and skip the usual procedures.
The failure of all such steps will give you the right to bring the suit to the Insurance Ombudsman in your city by referring to the contact grid provided on Digit’s site.
Do-It-Yourself Options on Phone and Web
There are many tasks that people used to do that are no longer necessary to make a phone call. Just by sending “Hi” on WhatsApp to 70260061234, you can get your e-policy, check your policy renewal, or upload claim pictures. The Digit App for Android and iOS also provides these functionalities along with a live claim tracking feature. With the self-serve dashboard on the website, you can renew your policy, change your phone number, or get a premium receipt with just a few clicks.