By Lal Singh For those who don’t know yet, Max Life Insurance or Axis Max Life Insurance is quite literally one of India’s biggest life insurance companies that has been functional ever since 2000. And it could very well be that you’re already a customer to this company and that is why you’re here looking for their customer care number, right? Well, worry not, we’ll share with you not only the Max Life Insurance Customer Care Number, but all the other ways to communicate with them. Here we go.
1. Primary Helpline:
If you want to contact customer care, the primary number you should call is 1860 120 5577. The customer care center is open from Monday to Saturday, between 9 a.m. and 6 p.m. You can make use of this number for any questions related to the Max Life insurance policy, paying the premium, or the services offered.
For NRIs:
If you’re overseas, you can reach out to the NRI helpdesk anytime at:
- +91 11 7102 5900
- +91 11 6132 9950
One thing to note here is that these lines are available 24×7.
Additional Numbers for Specific Services:
- For new plan inquiries or proposal follow-ups: 0124 648 8900 (Available till 9 p.m.)
- For voice support related to claims: 0124 421 9090 (ext. 9699) or +91 74289 89574 / 9554
2. WhatsApp Support:
Max Life has also made it possible to use WhatsApp to access the services. All you have to do is send a “Hi” message from the mobile number that you have registered to:
- +91 74283 96005: For general service assistance
- +91 98219 75900: For claim-related queries
3. Email Support:
- General queries: service.helpdesk@maxlifeinsurance.com
- NRI customers: nri.helpdesk@maxlifeinsurance.com
4. Online Services: Mobile App and Portal Access
On their official website and through their mobile application, Max Life provides a user-friendly digital platform for policy management. After entering your policy number or registered mobile number, you can perform the following functions:
- Pay premiums online
- Download premium receipts
- Update nominee details
- Track policy status or fund value
- Request policy documents
All in all, without the need to physically go to a branch, through this method, you can quickly and conveniently take control of your policy.
5. WhatsApp Self-Service Options
Max Life’s WhatsApp bot is really handy when you are in a hurry and want quick service. Basically, on WhatsApp, you are just expected to send a “Hi” to +91 74283 96005, which is your registered number. Within seconds, you’ll get access to:
- Premium payment receipts
- Duplicate policy documents
- Address update links
- Fund value details
We must say, this option is best for those who prefer texting over phone calls or emails.
6. Want to Visit in Person? Here Are the Office Locations
If you prefer face-to-face interaction, you can visit any of the Max Life offices:
1. Corporate Office (Headquarters):
- 3rd, 11th, and 12th Floors, DLF Square,
- Jacaranda Marg, DLF City Phase II,
- Gurugram – 122002
2. Operations & Grievance Redressal Office:
- Plot 90-A, Sector 18,
- Udyog Vihar, Gurugram – 122015
3. Registered Office:
- 419, Bhai Mohan Singh Nagar,
- Railmajra, District Nawanshahr,
- Punjab – 144533
4. Popular Branches (Gurugram):
- DLF Central Arcade
- SCO 56, Old Judicial Complex, Sector 15