By Lal Singh If we talk about the public sector insurance companies in India, without a doubt, NIC or National Insurance Company is a big name, which is an Indian company functioning for over a century now. This truly is one of the most trusted insurers out there, and that’s why a lot of people end up buying insurance plans. Today, though, we’re here to let you know how you can get in touch with them if, for some reason, you’re searching for the National Insurance Customer Care Number. Let’s see.
1. Toll-Free Helpline
If you want to talk to a real person or get assistance from the IVR system, simply call 1800 345 0330. For any kind of questions about coverage, renewals, claims, etc., you can call this number at any time of the day or night. In case the line is occupied, you might be connected to the next free agent without having to wait.
Alternative Phone Numbers
If the toll-free number doesn’t connect, you can try these direct lines:
- Kolkata Call Centre: 033 6811 0000
- Overflow Line: 033 2537 0070
- South-Zone Desk (Hyderabad): 040 2770 0011
All those numbers are linked with one and the same support team; thus, the assistance you receive will be the same irrespective of the number you call.
2. WhatsApp Support
If you want to access the WhatsApp Bot of the National Informatics Centre (NIC), first save the number +91 99205 01906 on your mobile and then send ‘Hi’ to the bot.” You will have the following capabilities:
- Download your insurance policy
- Track claim status
- Connect with a live agent (if needed)
In case you need to claim car insurance, the best way to do it is simply to send an SMS with the text MOTORDCLAIM to 56767556. The link to the claim filing, along with the reference ID, will be sent to you immediately.
3. Customer Support via Email
If you prefer to reach out via email, here’s how to go about it:
- General Queries: customer.support@nic.co.in
- Escalation (after 3 working days): customer.relations@nic.co.in
- Technical Issues (Portal-related): customer.portal@nic.co.in
- Fraud or Suspicious Activity: faf@nic.co.in
The handling of every inbox is done individually and separately, which means that the appropriate recipient of your email will facilitate the process of getting a response in the shortest possible time.
4. Walk-in Support (Branch Visits)
If you want, you may also go to a National Insurance branch without calling or waiting. The official and authorized place of the main office is at:
- Address: 3 Middleton Street, Prafulla Chandra Sen Sarani, Kolkata – 700071
Just keep one thing in mind that most branches in major cities are open Monday to Friday, 10 AM to 5 PM. You can walk into:
- Submit forms
- Complete KYC
- Collect cheques or policy documents
- Online Services
Visit the official website: nationalinsurance.nic.co.in for live chat and self-service options. You can also:
- Log in to manage your policies
- Renew existing policies
- Raise claims online
For smartphone users, the NIMA mobile app (available on Android and iOS) lets you:
- Buy or renew policies
- Upload documents
- Track motor insurance claims step by step
- Use fingerprint login for quick access