By Lal Singh In the fast-moving world of international trade and logistics, managing paperwork, documentation, and payments can be complex and time-consuming. This is where ODeX (Online Document Exchange) steps in. ODeX is a digital platform designed to help businesses in the shipping and export-import (EXIM) ecosystem manage documentation and payments efficiently. In this article, we explain what ODeX is, how to log in, how to track your shipping documentation, contact customer care, and answer common questions about the platform.
What Is ODeX?
ODeX (Online Document Exchange) is India’s first digital platform for online document exchange and payment facilitation, especially for the ocean shipping industry and EXIM trade. It was founded in 2015 with a mission to replace traditional pen-and-paper processes with an easy digital workflow for all stakeholders involved in shipping trade—including shipping lines, freight forwarders, custom brokers, exporters, importers, ports, and banks.
Before ODeX, businesses had to manually manage paperwork such as shipping invoices, delivery orders, container security deposits, manifest files and more. This was often slow and error-prone. ODeX simplifies this by offering centralised digital tools that allow users to upload, manage, and share documents online.
ODeX also supports payments between parties. This means businesses can not only submit and view important shipping documents but also make and receive payments through a secure, organised system.
Some of the core services available on ODeX include:
- e-VGM (Verified Gross Mass) submission
- e-Form 13 processing
- e-Invoice generation
- Payment facilitation
- Release of delivery orders by merchant carriers
- e-HBL (House Bill of Lading) and more
Overall, ODeX acts as a one-stop digital solution for businesses involved in cross-border trade, saving time, reducing errors, and improving the efficiency of document-based workflows.
ODeX Login — Step-by-Step Guide
To use the ODeX platform, businesses must have a registered account. Though there is no public login portal accessible without an invitation or registration, here’s how a typical user would log in once their account is activated:
- Visit the official ODeX website: https://odexglobal.com
- Click on the Login button on the homepage.
- Enter your registered username or email ID.
- Enter your password associated with your ODeX account.
- Click “Submit” or “Login”.
Once logged in, you will reach your dashboard where you can upload documentation, manage shipments, access invoices, track payments, and download reports.
👉 Note: If you do not yet have an ODeX account, you will need to contact ODeX sales or support to get registered and authorised access before logging in.
How to Reset ODeX Password
If you forget your ODeX password, here is a general process you can follow:
- On the ODeX login page, click “Forgot Password” (if available).
- Enter your registered email address or username.
- You may receive a reset link or OTP (One-Time Password) on your email/phone.
- Follow the instructions in the email or SMS to create a new password.
- Login again using your new credentials.
If you are not receiving a reset email or OTP, contact the ODeX customer support team for direct help.
ODeX Tracking — How It Works
Although ODeX is primarily a document exchange and management platform, many users want to track their shipment-related documentation and updates. ODeX aggregates status updates from freight forwarders, shipping lines, and customs partners into a unified dashboard for users who have access to the platform.
For third-party tracking tools (if you’re not logged into ODeX), there are web pages where you can enter a reference number or shipping ID to view an estimate of documentation status. These tools aren’t directly operated by ODeX but pull publicly available data related to shipping documentation.
Customer Care & Support
If you need help with your ODeX account, documents, login, or payments, here’s how you can reach out:
📞 Phone Support: +91 9863 122 122
📧 Email Support: support@odexglobal.com
📍 Head Office Address: 9th Floor, Kailas Corporate Lounge, Hiranandani Link Road, Vikhroli (West), Mumbai – 400079, Maharashtra, India
ODeX also has a grievance officer who can handle serious concerns related to data, privacy, or account issues. These contact details are usually provided within the platform’s Terms of Use and Privacy Policy.
Frequently Asked Questions (FAQs)
Q. Is ODeX only for big companies?
Ans: No. While large shipping lines use ODeX, smaller exporters, importers, and logistics partners also use it to manage their documents digitally.
Q. Does ODeX handle actual cargo movement?
Ans: No. ODeX focuses on digital document exchange and payment facilitation. It does not physically move goods.
Q. Can I track shipments on ODeX?
Ans: Yes, if you have access to the platform. Documentation updates and related status updates can be tracked from within your account.
Q. Is ODeX a free service?
Ans: Usually, registration and account access require authorization from ODeX or its partners. Some services may involve charges depending on your business agreement with ODeX.
Q. How secure is ODeX?
Ans: ODeX has a comprehensive Privacy Policy and Terms of Use which govern how user data is collected, processed, and protected on its platform.
Final Thoughts
ODeX is a game-changer in the Indian shipping and logistics space, offering a digital bridge between multiple stakeholders in the export-import trade. By shifting from paper-based documentation to an online system, it helps businesses save time, reduce errors, and improve overall efficiency. If your business deals with international shipments, understanding how to use ODeX can make your documentation process much smoother.