By Lal Singh It is true that Acko Insurance is among the newest insurers out there, but still, this one is rising up in the rankings really fast. And sure enough, that has something to do with the plans they offer and the customer service they provide. Like, for some reason, if you want to get in touch with them, you can contact them in many different ways. And if you’re particularly searching for the Acko Insurance Customer Care Number, then just keep on reading.
Important Contact Numbers at a Glance
Firstly, the customer care numbers for the Acko Insurance service are as follows, depending on the type of your policy:
- For General Insurance (Car, Bike, Health, Travel): 1800-266-2256
- For Life Insurance Queries: 1800-210-1992 (Available from 9 AM to 8 PM, Monday to Sunday)
- Mobile Protection Support: 1860-266-2258
- For Insurance Brokers: 1860-266-2260
Now, Acko’s also got special support lines for senior citizens and persons with disabilities:
1. Senior Citizens
- General Insurance: 080-62370023
- Life Insurance: 080-69067205
2. PwD (Persons with Disabilities) Assistance
- General Insurance: +91-8062370460
- Life Insurance: +91-8069067215
Support Timings, Like, When Can You Call?
General Insurance 1800-266-2256 is accessible at any time, 24 hours a day, 7 days a week.
Life Insurance 1800-210-1992 is available from 9 AM to 8 PM every day, with the exception of public holidays.
Prefer Email Over Phone? No Problem.
If you’re not a fan of calling, Acko has email support options too:
- General Insurance Queries: hello@acko.com
- Life Insurance Queries: support.life@acko.com
For escalation or unresolved issues:
- General Insurance Escalation: Try grievance@acko.com or gro@acko.com
- Life Insurance Escalation: Try grievance.life@acko.com or gro.life@acko.com
- Mobile Protection Issues: Try ecare@acko.tech
What If Your Issue Isn’t Getting Resolved?
Acko has a step-by-step grievance redressal process in place. Here’s how to go about it:
Initially, get in touch with the primary helpline or make a request via the standard email support.
- If the issue is not solved, then you should take the matter higher by contacting grievance@acko.com or grievance.life@acko.com; these two e-mail addresses being dependent on your policy.
- Is your problem still not resolved? Write to the Chief Grievance Officer at gro@acko.com (for general) or gro.life@acko.com (for life insurance).
- If the situation is still not better after that, you can dial IRDAI’s grievance cell at 155255 or get in touch with the Insurance Ombudsman.
Note: Using the correct contact details is always the best way to avoid delays. If your query is sent to the wrong address, it will slow down the process.
Acko’s Registered Office Address
If you want to know the location that Acko is working from, this is the address of their office (for both Acko General and Acko Life):
- 2nd Floor, #36/5, Hustlehub One East,
- Somasandrapalya, 27th Main Road, Sector 2,
- HSR Layout, Bengaluru, Karnataka 560102
Use the App or Website, And Yes, It’s Easier
If you don’t want to call or send an email, Acko’s app and website are perfect substitutes. You might do the following:
- Raise a claim
- Check claim status
- Browse FAQs
- Chat with support
Just use the app or go to www.acko.com to get the services you need anytime and anywhere.
Pro Tip Before You Reach Out
Before you contact customer care, keep the following handy:
- Your policy number
- The registered mobile number
- Relevant claim or issue details
If you have this information prepared, the whole process will be quick and easy.